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SOLVED

FTP information for onboarding offline data

nancyd92664113
Level 1
Level 1

Hi,

I'm working in my company's sandbox environment, and I want to upload a CRM file.

Where can I find the FTP information I need to upload the file?

Thanks,

Nancy

1 Accepted Solution
neethatandur
Correct answer by
Employee
Employee

Hi Nancy,

Since S3 is more recommended than FTP, ask the concerned Adobe consultant on the project to provide the credentials of S3 bucket if already created for this account. If not, the consultant raises the SKMS ticket for S3 provisioning and eventually the S3 account will be created whose credentials will be shared to the client.

Thanks,

Neetha Tandur

View solution in original post

4 Replies
jhelou
Level 3
Level 3

Nancy,

I wasn’t aware of a sandbox environment for any clients. That’s exciting.

Anyways, for ftp - you need to open a ticket with client care to get your credentials.

Sent from my Phone

Varun_Kalra
Community Advisor
Community Advisor

Hi Nancy,

You can log a support ticket with AAM Customer Care, and ask for the FTP credentials.

Enterprise Support

If you are starting to onboard data, we would recommend using S3 instead of FTP.

Check this doc on S3 for AAM: Amazon S3: About

Thanks,

Varun Kalra

Gaurang
Level 10
Level 10

Hi,

Were you able to find something relevant for your query here?

Gaurang

neethatandur
Correct answer by
Employee
Employee

Hi Nancy,

Since S3 is more recommended than FTP, ask the concerned Adobe consultant on the project to provide the credentials of S3 bucket if already created for this account. If not, the consultant raises the SKMS ticket for S3 provisioning and eventually the S3 account will be created whose credentials will be shared to the client.

Thanks,

Neetha Tandur

View solution in original post