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petej6570607
Level 2
July 16, 2019
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Authenticating multiple CRM sources in one profile merge

  • July 16, 2019
  • 2 replies
  • 3889 views

Hello everyone,

When adding multiple offline data sources to a profile merge rule, I want to understand whether this requires the same authentication ID across each of the different data sources or whether this can be different per data source.

Link: Profile Merge Rules Dashboard

Example screenshot in the documentation:

I have a scenario whereby customers can authenticate using different IDs across my companies digital real-estate:

Website 1 = ID A

Website 2 = ID B

APP 1 = ID A

APP 2 = ID C

APP 3 = ID D

Many thanks,

Pete

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Best answer by Ankita_Sodhi

Hello petej6570607​,

You need same ID to be synced with all datsources in your PMR that way you will be able to identify the same user.

2 replies

kumararajak
kumararajak
Level 5
July 17, 2019

Hi Pete,

From my understanding, i guess its requires the same authentication ID across each of the different data sources

Find detail here: Create a Profile Merge Rule

Example: Does Profile Merge Rules capture a second device if it has not been authenticated?

General Use Cases for Profile Merge Rules

Regards,

Kumararaja K

    Ankita_Sodhi
    Adobe Employee
    Ankita_SodhiAdobe EmployeeAccepted solution
    Adobe Employee
    July 17, 2019

    Hello petej6570607​,

    You need same ID to be synced with all datsources in your PMR that way you will be able to identify the same user.

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