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M
MA1985v1
Level 3
August 9, 2021
Question

AAM Signals - Identify iPad/Tablet

  • August 9, 2021
  • 1 reply
  • 1033 views

Hi,

 

Any idea which key name that we need to use to identify the users those who visited through iPad/tablet. I tried to use 

d_device_hardware_type but nothing showed up.
d_device_hardware_type  contains pad
d_device_hardware_type  contains tablet
 
Thanks in advance
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1 reply

P
Adobe Employee
PraupadhAdobe Employee
Adobe Employee
August 10, 2021

Hi,

 

As per our documentation, if you want to target Tablet & ipad users then you should use below keys respectively 

d_device_hardware_type contains Tablet

d_device_model contains iPad OR d_device_marketing_name contains iPad

 

Once you create the Trait you should wait for ~48 hours so that the Trait reporting can be updated.

 

For more detail information on Device Targeting wth Platform-level keys, please check below documentation on the same

https://experienceleague.adobe.com/docs/audience-manager/user-guide/features/traits/trait-device-targeting.html?lang=en#keys-user-agent

 

If your issue still persist, then please create a ticket for the same so that someone from AAM team can help because we need furhter details to troubleshoot this concern.

To open a ticket email your issue to amsupport@adobe.com.

 

Thank You

Prabhat Upadhyay

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