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Ben_Step
Level 3
July 19, 2021
Solved

Segment to get a single hit after an event occurs

  • July 19, 2021
  • 4 replies
  • 2948 views

I'm trying to define a segment to get me the single hit after a particular event happens.  I've tried a number of combinations of sequential segments and exclusions but nothing seems to get just the one hit.

 

The question I'm trying to answer is:

 

What was the Page Type (v12 and p1) immediately after the customer interacted with the chatbot (event220)?

 

I've tried the following:

 

 

and also:

 

 

But these don't limit to just the one hit.

 

How do I get just the single hit?  Can I use something like Entry page - does that still work after a sequential segment?

 

Thanks!

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Best answer by fredrambert

Hi @ben_step , 

i'm not sure how one would do this in workspace, but i thought maybe an addition to your implementation might do the trick. 

I was thinking if you leverage the plugin get previous value plugin, 

use that to pass the event set into a prop on the next hit and then you'd "potentially"  be able to break down that prop by page type, which should show the page type that followed the last event. 

 

Maybe try test this before publishing out 😅

 

 

 

 

4 replies

fredrambert
fredrambertAccepted solution
Level 2
July 19, 2021

Hi @ben_step , 

i'm not sure how one would do this in workspace, but i thought maybe an addition to your implementation might do the trick. 

I was thinking if you leverage the plugin get previous value plugin, 

use that to pass the event set into a prop on the next hit and then you'd "potentially"  be able to break down that prop by page type, which should show the page type that followed the last event. 

 

Maybe try test this before publishing out 😅

 

 

 

 

    yuhuisg
    Community Advisor
    yuhuisgCommunity Advisor
    Community Advisor
    July 20, 2021

    You can't segment for a single hit. It's just... impractical in AA's sense. Analytics is usually about looking at trends and behaviours, and your requirement is too narrow for that.

    @fredrambert's suggestion is your best option. 

      B
      Ben_StepAuthor
      Level 3
      July 20, 2021

      I can segment for a hit using the hit scope in the segment builder.

       

      I'm trying to find the trend of what the page type is that people visit immediately after an event happens. But I want to know only the first value rather than all page types after the event.  I don't see how it is different to entry page, other than the event is a custom event rather than the visit start.

      B
      Ben_StepAuthor
      Level 3
      July 20, 2021

      Right, we've solved this in Workspace using a flow visualisation and the evar that is set at the same time as the event fires:

       

      (e220 fires to say chat interaction, and v165 has the details of what the interaction was)

       

       

      Now for the real question... how to do this in Report Builder? 😄

       

      I think I'm going to resort to "Create Segment from this path..." and build a segment for each page type. Luckily I'm only interested in five or six page types, not all of them...

       

      jantzen_b
      Adobe Employee
      jantzen_bAdobe Employee
      Adobe Employee
      July 20, 2021
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