Report Builder Login Error - "The user Login process was unsuccessful..."

[gabrielo]

Hi,

Trying to sign into the Report Builder plugin in Microsoft Excel and I get this error message:

"The user Login process was unsuccessful, an invalid company was specified."

I have checked my log in details numerous times and there are no errors in the company, username and password fields.  I can log into Omniture's web client with no issues.

As advised by @AdobeExpCare, I have reinstalled the plugin but I'm still getting the error message when trying to sign in.

Any help?

Note: Your comment was edited to reflect the new name of the twitter handle. Thanks - Moderator

[shekhardhiman · Accepted solution]

Hi there,

Thanks for reaching out.

There could be a few scenarios causing this issue:

This error most commonly occurs when either the login company is improperly entered, or if there are network activity issues. Do the following:

• Check the login company spelling to ensure that there is not a typo or an errant space.
•  If you are not able to log in to Analytics with those credentials, contact one of your organization's administrators to obtain the correct login company.
• Check for Firewall settings as well.
• Make sure there are no connectivity issues

Thanks!

[denea_farrar]

Hi Gabriel- 

Are you still having this issue? I am now experiencing this and have gone through the steps you listed above with now success. Additionally, I've uninstalled/ reinstalled excel and have even reached out to my VMcare to make sure my VMWare wasn't the issue.  I can log in to the UI just fine, but continue to get the error within Report Builder.

Any help at this point would be great- Thanks!

Denea

[Nikhil_Bisne]

Hi,

Thought of sharing this post with you which deals with the same issue. See if this helps.

Thanks

Nikhil

[Rahsing]

Hi,

Are you still facing this issue?

In addition to reinstalling the latest version of the plug-in, please ensure that you're using the correct login method (single sign on or legacy as may be applicable)

Here's some documentation for your reference.

Kind Regards

Rahul

[stephins9615423]

Hi Denea, 

I had the same problem couple of weeks ago.

I decided to update my VM version and since then, I was able to login as usual.

Hope it will help,

Thanks,

Stéphin