PurchaseID variable showing in adobe cloud debugger but not in adobe analytics workspace report | Community
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Level 2
July 9, 2024
Question

PurchaseID variable showing in adobe cloud debugger but not in adobe analytics workspace report

  • July 9, 2024
  • 1 reply
  • 4572 views

Hi Experts,

 

We have an SAP where we track all our online e-commerce purchases with Purchase ID / Transaction ID directly from the website and at the same time we track all purchases in Adobe Analytics as well with the same Purchase ID.

From last month when we compare the transaction IDs of Adobe Analytics with the transaction IDs captured in SAP the Adobe numbers are way less which means many Purchase IDs are missing in Adobe.

After placing several orders, the Transaction ID/Purchase ID is captured in the Adobe Cloud Debugger, but after 3-4 hours when checking in the Analytics workspace, then it's not showing.

 

Not getting where the issue is.

Please find the below code snippet and the screenshots for your reference.

 

Looking for a positive revert.

Thanks in Advance.

 

s.linkTrackVars = "products,events,eVar1,eVar2,eVar4,eVar8,eVar10,eVar11,eVar12,prop1,prop2,prop10,prop11,prop12,eVar30,eVar24,eVar55,eVar27,eVar33,eVar35,eVar36,eVar39,eVar43,eVar48,eVar37,eVar58,eVar59,eVar60,eVar66,eVar91";

 

s.purchaseID = s.eVar43 = digitalData.purchase ? digitalData.purchase.ecommerce.purchaseId : $(".c-reciept-page__id").text();

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1 reply

MaheshKo1Author
Level 2
July 9, 2024
Jennifer_Dungan
Community Advisor and Adobe Champion
Community Advisor and Adobe Champion
July 9, 2024

Hmm everything there looks correct... 

 

The only thing I can think of is that you might have a processing rule or VISTA rule removing eVar43?

 

VISTA rules are less likely (since you need Adobe Engineers to set those up at a cost, so most people don't use them), but can you check your processing rules for your suite?

MaheshKo1Author
Level 2
July 9, 2024

Nope, there are no Vista or Processing Rules are there.

Some of the Orders are tracked, and some of them are not.