Orders tracking incremental due to page refresh

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ishank_tewari

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ishank_tewari

ishank_tewari

11-11-2020

Hi All,

 

We are facing issues in some transactions where a user might have refreshed the page after successful payment multiple times because of which we are observing more number of orders whereas the actual orders are lesser.

 

Request someone to please suggest a resolution to this issue?

Thanks in advance, will be great help.

Order Tracking

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Andrey_Osadchuk

MVP

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Andrey_Osadchuk

MVP

Andrey_Osadchuk
MVP

11-11-2020

You need to set s.purchaseID with the order ID or a similar unique value identifying the transaction. This will prevent the same transaction from being tracked multiple times.

 

Best wishes,
Andrey Osadchuk | Launch Inspector, Analytics Connector, Bookmarks