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Microsoft Edge browser categorized as Google Chrome in Adobe

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Level 1

Hi,

 

I have a quick questions. We are using Adobe analytics out of box solution to capture browser type data. We noticed that Microsoft Edge is reported as Google Chrome Browser in Adobe Browser Report? Does anyone experience the same issue?

 

Thanks!

5 Replies

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Level 5

Could you provide more information so that others can replicate this? For example, were you breaking down Browser by Browser Type?

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Level 1

@brentrad Actually, we did a test to have one person visited the site using Edge and then segment this customer in Adobe workspace based on ECID. The data shows the browser is Chrome (unknown version) instead of Edge. That aligned with our report that a big spike of Chrome (unknown version) appeared in April.

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Level 1

Experiencing the same problem since the beginning of the month only. When I examine the data by Browser, it seems like Microsoft Edge 100 and Google Chrome 100 are both being bundled into one category "Google Chrome (unknown version)"

Related to this? Campaign web components and version 100 in Chrome Firefox, and Edge browsers | Adobe Campaign

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Level 1

Hi, 
I experience the same issue. Can be clearly analyzed when breaking down browser dimension "Google Chrome (unknown version)" by "user agent". 
Adobe: when will you going to fix this?
Thanks and BR, David

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Level 2

ditto...have the same problem as everyone else has mentioned.   did anyone put in a support ticket yet?