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msjanew1955
Oct 16, 2015 2:26 AM UTC
Solved

Locked Out of Account

I was locked out of my site catalyst account due to a supposedly wrong password.   Adobe let me reset the password, but it still locks me out of the account due to too many failed attempts. How do I regain access? Thanks, newmamh at Abbott Labs

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WhoaShekhar
WhoaShekharAccepted solution
Level 10
Oct 16, 2015 2:26 AM UTC

Hi There,

Please accept my apologies for the inconvenience.

Please refer to the article Trouble Locked Accounts in order to troubleshoot locked account situations.

Thanks!

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2 replies

Alexis_Cazes_
Alexis_Cazes_
Level 10
Oct 16, 2015 2:26 AM UTC

Best way is to contact one of your admin. He just need to reset your password and voila 

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WhoaShekhar
WhoaShekharAccepted solution
Level 10
Oct 16, 2015 2:26 AM UTC

Hi There,

Please accept my apologies for the inconvenience.

Please refer to the article Trouble Locked Accounts in order to troubleshoot locked account situations.

Thanks!

Translate
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