How to enable cross Browser tracking in Adobe launch

Forum|Forum|4 years ago
April 14, 2021
3 replies
3482 views

Hey,

We are trying to implement the cross browser tracking using Adobe launch. is there any steps available online to follow?

Thanks,

Pradeep

Analytics

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Best answer by Hemangini

Hi @pradeep_07 ,

Visitor ID service should serve the same MID as long as you are using same Experience cloud ORG ID in the configuration and the demdex cookie is present, i.e. when third party cookies are allowed in browser.
To achieve cross domain tracking when third party cookies are blocked you can implement appendVisitorIDsTo function ( https://experienceleague.adobe.com/docs/id-service/using/id-service-api/methods/appendvisitorid.html?lang=en#id-service-api ) which should fire on the link call which take the user from one site to another (cross domain site link) A to B.

This method works only when a visitor navigates from one domain to the other via any link click and not directly opening the other domain in new tab.

You can also visit this link to understand how cross domain tracking works: https://helpx.adobe.com/marketing-cloud-core/kb/MCID/CrossDomain.html

Hope this helps !

H

Hemangini

Accepted solution

Adobe Employee

Hi @pradeep_07 ,

Visitor ID service should serve the same MID as long as you are using same Experience cloud ORG ID in the configuration and the demdex cookie is present, i.e. when third party cookies are allowed in browser.
To achieve cross domain tracking when third party cookies are blocked you can implement appendVisitorIDsTo function ( https://experienceleague.adobe.com/docs/id-service/using/id-service-api/methods/appendvisitorid.html?lang=en#id-service-api ) which should fire on the link call which take the user from one site to another (cross domain site link) A to B.

This method works only when a visitor navigates from one domain to the other via any link click and not directly opening the other domain in new tab.

You can also visit this link to understand how cross domain tracking works: https://helpx.adobe.com/marketing-cloud-core/kb/MCID/CrossDomain.html

Hope this helps !

pradeep_07Author

Level 4

@hemangini -Thanks for the response, Is there any other way to get the complete tracking ? Switching to first party cookie implementation will solve all these issue?