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Getting this console error : "The following item cannot be handled by the data layer because it does not have a valid format"

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Level 1

Hi Team,

 

I saw this error on console not sure why we are getting this can anyone help me to resolve this.

 

Mazid_0-1659935767635.png

 

1 Reply

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Community Advisor

What data layer are you using?

When you click on that VM9:85, your browser console should jump to the relevant line in your web page's code that is throwing the error. Do those lines look familiar to you?

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Level 1

Hi @yuhuisg 

 

When i click on VM9:85 it will showing this and its not showing the exact error type.

Mazid_1-1660278261523.png

 

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Community Advisor

Expand the console error message, then click each error line until you find one that "makes sense".

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Level 3

Hi @Mazid 

 

Please ensure that you have all the Adobe extensions installed. 

 

Also you could open console >> click on settings under the X >> ensure that the Preserve Log option is selected.

 

Let us know if you still have any questions.

 

Thanks.