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Getting "Failed to load page" when login to adobe analytics


Level 1

Good day, everyone.


Getting this when trying to log into adobe analytics, tried from different browsers, networks, PCs and phones. Is there a way to get through?

Failed to load page

The page isn't loading correctly. Please check your login and try again. If you continue to get this message, contact customer care and reference: EIM Instance Id 5b2bcc72-e2e4-11eb-938c-6d76ee7e8a7d


1 Reply


Level 7

@juliagorovik  Please reach out to client care team along with this EIM instance id, Login Company name, HAR logs and screenshot of the error as there is an issue going on.




Adobe has fixed the issue and I am hoping you would be able to login now. 


Community Advisor

@juliagorovik ,

The issue was fixed. Please label this question as resolved.


For reference

Major issue #20210712013, July 12, 2021
Adobe Analytics
 in Americas, APAC, EMEA
Services affected: Reporting(Analysis Workspace)
Impact scope: This issue may not affect all customers.
Last update: An update on this issue has been posted as follows -

Multiple Experience Cloud customers globally, using IMS authentication were unable to login into their production instances.

The impact had been mitigated, and all services have been restored.