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OguzGunal86
August 4, 2022
Solved

Failed to load page

  • August 4, 2022
  • 2 replies
  • 4235 views

The last period I and a lot of people I am working with are receiving this message "Failed to load page" after logging in to Adobe Analytics. It doesn't matter if we use a different browser. It is the same. Could you please help us and let us know how we can fixed this:

 

Thanks,

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    Best answer by nilotpal

    Please raise a ticket with Adobe Analytics team so that they can investigate the issue on their end.

     

    Some prechecks that you might want to do on your end are:

     

    1. You have proper permissions in Admin Console.

    2. Check the expiry of user accounts in Analytics UI (Analytics Users & assets).

    3. Check if the correct account type (Personal/Company) was selected while logging in to Adobe Analytics.

     

    If any of these doesn't help, raise a Client Care ticket. 

    2 replies

    nilotpal
    Adobe Employee
    nilotpalAdobe EmployeeAccepted solution
    Adobe Employee
    August 4, 2022

    Please raise a ticket with Adobe Analytics team so that they can investigate the issue on their end.

     

    Some prechecks that you might want to do on your end are:

     

    1. You have proper permissions in Admin Console.

    2. Check the expiry of user accounts in Analytics UI (Analytics Users & assets).

    3. Check if the correct account type (Personal/Company) was selected while logging in to Adobe Analytics.

     

    If any of these doesn't help, raise a Client Care ticket. 

    Jennifer_Dungan
    Community Advisor and Adobe Champion
    Jennifer_DunganCommunity Advisor and Adobe Champion
    Community Advisor and Adobe Champion
    August 4, 2022

    Another thing to check is if you are using a VPN that your company VPN rules haven't been changed causing some resources to not properly load?

    yuhuisg
    Community Advisor
    yuhuisgCommunity Advisor
    Community Advisor
    August 5, 2022

    Try this:

    1. Sign out of Adobe.
    2. In your browser, delete all cookies from adobe.com or any Adobe-related domains.
    3. Sign into Adobe.

    Sometimes, some cookies remain lingering in your browser despite signing out, and those cookies could cause problems with certain Adobe products. Deleting all Adobe cookies is a pretty good way of signing in with a "clean slate".

    O
    OguzGunal86Author
    August 9, 2022

    Thanks for all the tips, but unfortunately the issue still seems to exist. How can I raise a Client Care ticket?

    nilotpal
    Adobe Employee
    nilotpalAdobe Employee
    Adobe Employee
    August 9, 2022

    Hi @oguzgunal86 ,

     

    You can raise a client care ticket through Admin Console provided you have Support Admin right in your Organization. 

     

    This can be done by logging in to Admin Console, Go to Support and Create a Case.

     

     

    Alternatively, you can ask the Support Admin in your Org to log a ticket on your behalf and add you as a watcher.

     

    You can also call on Adobe Support phone number and request help: https://helpx.adobe.com/entp/enterprise-phone-numbers.html. 

     

    Hope this is helpful. 

     

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