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leonardk7670326
leonardk7670326
August 26, 2019
Solved

Adobe API System Failure error

  • August 26, 2019
  • 1 reply
  • 2437 views

Hi there,

I've been using the adobe api 1.4 to pull out data from analytics and every now and then, the error 'system_error' or error 7004 appears.

Does anyone know why that happens and how can you prevent such an issue from reoccurring?

Thanks!

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Best answer by Balaji_V

Hi Leonard,

Try something like this

> Clear Cookies/cache or reset Browser

>Try an incognito/ Private browser

>Some browser should let you clear cookies

>tried to access via broadband and 4G mobile

or

I would suggest you raise ticket with Adobe Client Care by dropping an email to clientcare@adobe.com . You need to provide the company details and steps to replicate in the email so that team can review and provide the observation.

Thanks,

Balaji

1 reply

Balaji_V
Balaji_VAccepted solution
Level 4
August 26, 2019

Hi Leonard,

Try something like this

> Clear Cookies/cache or reset Browser

>Try an incognito/ Private browser

>Some browser should let you clear cookies

>tried to access via broadband and 4G mobile

or

I would suggest you raise ticket with Adobe Client Care by dropping an email to clientcare@adobe.com . You need to provide the company details and steps to replicate in the email so that team can review and provide the observation.

Thanks,

Balaji

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