Adobe Analytics Alerts fire even though they were deleted | Community
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A
Adam19
Level 2
July 4, 2022
Solved

Adobe Analytics Alerts fire even though they were deleted

  • July 4, 2022
  • 1 reply
  • 1691 views

Hi,

 

I have deleted some Adobe Analytics Alerts.

However, I still receive notifications from these deleted alerts.

 

Can anyone explain why and how to fix it?

Thank you!

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Best answer by Pablo_Childe

You need to be Main Admin. and hopefully there you can delete the  Alerts.

 

Failing that can try delete user and transfer ownership see if that helps.

Failing the 2nd option may need customer care to assist.

 

GLTU

1 reply

Pablo_Childe
Community Advisor
Pablo_ChildeCommunity Advisor
Community Advisor
July 4, 2022

Is it possible another account created an alert you were made part of? All Alerts with your account are now gone but the other accounts alerts are still around if not deleted there.

A
Adam19Author
Level 2
July 5, 2022

Hi @pablo_childe ,

 

Thank you for taking the time!

Indeed the alerts where created by another account. When I filter for the "assets" of this account inside Adobe Analytics the deleted alerts are gone.

Also I did not find them in the Admin Console.

 

Where can I properly delete the alerts?

Pablo_Childe
Community Advisor
Pablo_ChildeCommunity AdvisorAccepted solution
Community Advisor
July 5, 2022

You need to be Main Admin. and hopefully there you can delete the  Alerts.

 

Failing that can try delete user and transfer ownership see if that helps.

Failing the 2nd option may need customer care to assist.

 

GLTU

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