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Classification Importer FTP Site Times Out (On a small file)


Level 1

Hi there, I'm trying to upload a relatively small file (10mb, but split into 1mb chunks to test).

- Browser Import says the file is too large of course, but if I upload 20 rows, I can confirm the format is right and the upload succeeds.

- I created a Classifications Import FTP Account using the instructions

- But when I use that, it times out. I get different errors in diff ftp clients, but usually a variation of `` took too long to respond.  Or I can login but the file import hangs.


Any advice?  It's just not practical to do it 100 rows at a time in the browser.

0 Replies


Level 2

@andrewgrosso10 When you say that the file import hangs than does it mean that both the main file and it's .fin file is still present in the FTP folder ? Can you once try placing a file manually on that FTP folder using a tool like Filezilla ? If you are unable to see even the root directory than this means that you r unable to connect to the FTP server and than you can try by changing the network connection or disconnect the VPN (if any). 


Level 1

I can think of three points

1. There is a VPN which might be interrupting the connection and eventually leading to error

2. The Classification which is set, is not in the same sequence

3. Try with creating a new / different FTP