Solved

I am trying to set up relatively complex "mailto" link for one of our emails. The complications are setting in when I attempt to use Lead tokens within the "mailto" link. <a style="color: #0088cc; text-decoration:none;" href="mailto:email@email.com?cc={{my.alert_thirdBroker}}&subject=Info%20request:%20{{my.alert_property}}&body=Dear%20{{my.alert_contactName}},%0D%0A%0D%0AI%20am%20interested%20in%20{{my.alert_property}} ({{my.alert_URL}}).%20Please%20contact%20me%20at%20–%20{{Lead.Email Address}}.%0D%0A%0D%0ARegards,%0D%0A{{Lead.First Name}}">Email Broker</a> I can load html containing this chunk into Marketo, but when I try to Approve Draft I get a message saying that "   Error approving CRE/B-Feature_B140-170 EB 2014-09-05.Email-1 — {{Lead.Email%20Address}}: Token key not found " Marketo adds the ASCII space. I've tried uploading html that already contains the ASCII "%20&q

Hey guys,Want to pick the collective Marketo brain here. We're trying to figure out how to decay engement socre for each interaction independently. For example, Let's say I have a contact request a brochure on day 1, then again on day 5, and each of these requests gives him a score of +10. He now has a score of 20. What I want to do is deduct 5 points for every 15 days since the interaction.... So - after 20 days, he would have a score of 15, and after 25 days he has a score of 10.How would I go about doing this? I want to say this isn't possible as each interaction would need to be uniquely tracked, but I thought I'd ask for some expert opinions.Thanks in advance!

Hi,I have a nurture campaign set up with emails x1, x2, x3, x4 and x5.What are the best practices in terms of the smart list (triggers and filters) to figure out which leads recieved atleast 3 emails and did not click any of the links in those emails?I would preper it to be a trigger.  Would something like this work?

Hello,I am trying to figure out which field in Marketo stores the name of a campaign or program from which a new lead/contact was generated so that I can map it back to MS Dynamics appropriately.  Any insight would be most appreciated.Thanks!Chris

I've approved a A/B test email send program, the test went out this AM and the winner email is supposed to go out tomorrow AM. Unfortunately I've selected the PM instead of the AM for the send winner time. Is there a way to alter the send winner time if the program is currently approved and running? Thanks! 

Trying to replace/upload an image with the same name, yet old image remains and new version not uploaded.

Our SF admin followed the instructions at https://community.marketo.com/MarketoArticle?id=kA050000000Kyw9, and from what I can tell nothing was missed. However, while our Sales people can look at Sales Insight in general, with Best Bets, etc., when they click on an individual lead name, there is no Sales Insight section there to see...Interesting moments or whatever else.Here is a screenshot of what it's supposed to look like, correct?Here is a screenshot of what we actually see:Any thoughts on why this is and how to fix it? I just can't find anything in the unbelievably long details on how this was setup where we made a mistake, so any direction would be extremely helpful.Thanks!

Hi AllI have some questions regarding efficient management and tracking of google adwords leads, as we start to create more ads. For starters, We're using a Marketo form & general LP in an Iframe for the landing page. Is it preferrable to track any Ad as a separate program, or bundle all ads to one program & SF campaign by groups? We have several ads leading to several landing pages (several ads can lead to one LP also). Tracking-wise, I thought about using the following smart campaign to capture visitors and add them to a list. Afterwards I'll be able to allocate them appropriately upon becoming known. My only doubt it for the "Referrer", as it should view parent URL. Any thoughts?Many thanks!Itay

I've created a form.  When I view it on a mobile device the field heights look fine.  However, when I view it on a desktop there is excess padding/height for the form fields on all browsers - IE, Chrome, Firefox.  I've tried to edit the CSS of the form directly by adding custom CSS, as well as update it directly on the landing page via CSS styles in the header and in a separate style sheet.  These change the heights on the mobile version, but not the desktop version.  What is controling the height of the form field in larger browser media widths?!Example Page:  http://procampaigns.whitepages.com/test-respon.htmlCustom CSS on the Form Itself AND Style Sheet updates I'm using: .mktoForm input[type=text], .mktoForm input[type=url], .mktoForm input[type=email], .mktoForm input[type=tel], .mktoForm input[type=number], .mktoForm input[type=date], .mktoForm select.mktoField, .mktoForm textarea.mktoField {   -webkit-appearance: none;  

Random question but we have a client requesting this. 

Hi, I was wondering if you could change a template of a landing page to a different one.  i am testing some functionaliy locally and do not want to mess with what is being used in production.  Ideally I just need to clone the original template and point it to my landing pages that I am devloping  currently.  Thanks-John

For some reason that I'm still trying to figure out, Marketo changed the last name field of about 140 leads back on Aug 5. (I believe it had to do with an list import but still not sure). I've identified the impacted leads but wondering if there's a way to revert to the old value without doing it manually one by one?

Does anyone know if it's possible to add a link in your landing page to a PowerPoint presentation?

I'm looking for some clarification on using smart campaigns within an Engagement Engine stream, how it works, and what the rules are.1) If the campaign is a trigger camaign, when does it fire? At the specified trigger, or at the next cast? For example, I'd like to make sure Email 1 goes out to anyone in Stream X when a data value changes, in addition to getting a monthly cast content. If I use a smart campaign for this action within the stream, will the email go out immediately after the data value change as desired? 2) Are emails sent via the smart campaign within the engagement stream counted in the engagement score & analytics?3) What are the rules for adding campaigns to a stream? Does the campaign have to be from a different Program? I ask because when I go to "Add Content" and choose "Program", every other program is available for me to select EXCEPT the one I'm working with, and I'm unsure if this is a bug or not. 

I want to send a delivery to all of my premium customers, but if the target size is less than a maximum target size, fill with standard customers. How would you do this in a workflow?

Hi.We are new to Marketo and my IT Manager is having a lot of difficulty with the SPF setup. I have read the other posts on this subject and passed these on however I think my company may need to outsource this step as our IT doesn't have this experience . Does anyone know of any vendors in Sydney or Melbourne that could assist? I would be grateful for any help.Thank youStephanie

Hey Marketo usersI currently  have a Program up and running and I wanted to add to the flow eventhough I already started the email send couple of days ago. So I added a wait step to existing flow (just an hour) and then a resend of an email if they haven't opended the previous email. But it seems like the resend was not sent. Is it not possible to add to a currently activated Flow? Thanks in advance

I have a landing page and form set up to capture lead data at a tradeshow. What is the best report to use to report on these leads? I need the report to show all the lead's contact fields along with their selections, etc. Would also want to set up a daily email subscription. Thank you!

I would love to set up the "sync lead to sfdc" flow step in a way that assigns an owner to a lead based on the area of interest the lead fills out in the form & if they are located in a certain area. For example, if area of interest is apples & lead is located in MA, NH, RI, or CT then assign to Bob Smith or if area of interest is apples and lead is located in NC, SC, GA, or FL then assign to Sally Jones. Otherwise assign lead using auto assignment rules. Anyone know if this is possible? Any insight would be greatly appreciated!

Hey guys,I have an Engagement program with a number of leads who have exhausted the streams.I've developed new content to add to the streams, and it makes more sense to insert some of it in the middle of the streams, rather than at the end.My questions is: will the leads who've exhasted the stream get the new content added in the middle of the stream? This image should explain things better:

Hi, I was wondering whether it is possible to include knock out criteria in engagement programs in a similar that is possible in drip nurture campaigns, i.e. if a lead isn't qualified then the lead must not be able to proceed. So, for example if a lead is too young then we want to exclude that lead from the nurture campaign, is something like that possible in engagement programs?Many thanks!

Hi - Hoping someone from the Marketo Community can help me with this since Marketo Support has said they won’t offer assistance due to custom code being used on our landing page.    I have an email that gets sent to our distribution partners with a lead’s information and activity. This email contains a dynamically generated link to a Marketo landing page which contains a form. The purpose of the landing page is for the partner to provide us feedback on the lead we have given them. We do not want the partners to update any of the lead’s information we already have in the system, but we want to display the lead’s information on the form so they can be sure they are leaving feedback for the appropriate person.    The link in the mail is built like such: http://oursite.com/DistributionLeadsFeedbackLP.html?FirstName={{lead.First Name}}&LastName={{lead.Last Name}}&Company={{company.Company Name}}&Country={{lead.Country}}&Email={{lead.Email Address}}&Compiled_L

Hi All,I was wondering if there is an easy way to figure out how many of your known leads are currently traceable (web activity known to Marketo). For example, John Smith is known, but when he visits the page, does marketo know its him? I want to know how many leads we can currently identify if they visit our page.Best,Dan

As I understand it, I'm supposed to be able to make Munchkin associate anonymous lead activity with an existing Lead when they log in.  That's not working for me.On my post-login page, I'm calling this: <script type="text/javascript"> $.ajax({   url: '//munchkin.marketo.net/munchkin.js',   dataType: 'script',   cache: true,   success: function() {     Munchkin.init('xxx-xxx-xxx', {"wsInfo":"xxxxxxxxxxxxx"});     Munchkin.munchkinFunction('associateLead',       { email: 'some@email' }, 'long_sha1_hex');   } }); </script> The long_sha1_hex is computed in Ruby via:   Digest::SHA1.hexdigest( encrypt_key + email_address ) I'm not getting any error mesages in my js console, and no feedback that anytying is wrong.  But that munchkinFunction appears to be having zero effect. Can anyone help me out?

This is a weird one.When I visit my pages with my machine, Marketo does not record any page visits (anony or otherwise).  I've tried with 3 different browsers, but each has no effect.Just now, I asked my coworker to try hitting some pages from his location, and they were all recorded nearly instantly.This doesn't make any sense to me.  Why would Marketo/Munchkin be discriminating against my machine?Other details: The two machines are on different networks (I'm working remotely today) Both machines are Macbooks I do not see any JS errors in the console Both machines are hitting the same website I'm really stumped.  Anyone have a hint?