How can I find account manager for Adobe Analytics in my organization? | Community
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M
mauShoji
Level 1
June 16, 2026
Solved

How can I find account manager for Adobe Analytics in my organization?

  • June 16, 2026
  • 3 replies
  • 54 views

Is there any way or place I could find the account manager assigned to my organization? 
 

    Best answer by Gokul_Agiwal

    Hi ​@mauShoji 

    The Adobe account manager (CSM) is linked to your organization’s contract and is typically visible in the Admin Console → Account → Contracts section (for admins).

    If you don’t have access, the quickest way is to check with your internal IT team or

    go to adobe support https://experienceleague.adobe.com/en/support?support-tab=home#home and there you can find this information 

    OR connect with Adobe Support via Admin Console-> Support->Chat / Case and they can share this information  

    Hope this helps. 

    3 replies

    Jennifer_Dungan
    Community Advisor and Adobe Champion
    Jennifer_DunganCommunity Advisor and Adobe Champion
    Community Advisor and Adobe Champion
    June 16, 2026

    Hi.. I just want to clarify what you mean when you say “Account Manager”

    Do you mean:

    1. Your Adobe Sales Manager (for billing, contract negotiations/renewals, adding new services, etc)
    2. Your Adobe Support Manger (assuming you have a support contract, you might have an Adobe Rep who is dedicated to ensuring you have support for your tools, who makes sure you are using the features you are paying for, or who can put you in touch with people to help support new implementations, migrations, etc.)
    3. Your internal Company Administrator (who manages user accounts and permissions, creates new suites, configures new dimensions and metrics, etc)
    Gokul_Agiwal
    Community Advisor
    Gokul_AgiwalCommunity AdvisorAccepted solution
    Community Advisor
    June 16, 2026

    Hi ​@mauShoji 

    The Adobe account manager (CSM) is linked to your organization’s contract and is typically visible in the Admin Console → Account → Contracts section (for admins).

    If you don’t have access, the quickest way is to check with your internal IT team or

    go to adobe support https://experienceleague.adobe.com/en/support?support-tab=home#home and there you can find this information 

    OR connect with Adobe Support via Admin Console-> Support->Chat / Case and they can share this information  

    Hope this helps. 

      MandyGeorge
      Community Advisor and Adobe Champion
      MandyGeorgeCommunity Advisor and Adobe Champion
      Community Advisor and Adobe Champion
      June 16, 2026

      Your best bet is to reach out to client care/support. They will be able to help get you the name of your account manager. 

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