Struggling to understand multiple "new lead" activities for same Lead ID | Community
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A
Anonymous
June 25, 2015
Question

Struggling to understand multiple "new lead" activities for same Lead ID

  • June 25, 2015
  • 1 reply
  • 1997 views

I'm fetching all the "New Lead" (type 12) Activity records in a given interval. In that interval, I notice a fairly good number of Lead IDs which have multiple New Lead Activity records associated. The usual pattern is:

{"id":123,"leadId":8787,"activityDate":"2015-06-01T06:48:58Z","activityTypeId":12,"primaryAttributeValueId":8787,"primaryAttributeValue":"XYZ","attributes":[{"name":"Created Date","value":"2015-05-21"},{"name":"Source Type","value":"Web service API"}]}

{"id":123,"leadId":8787,"activityDate":"2015-06-01T06:54:28Z","activityTypeId":12,"primaryAttributeValueId":4242,"primaryAttributeValue":"Foo Bar","attributes":[{"name":"Created Date","value":"2015-06-01"},{"name":"Source Type","value":"Web service API"}]}

Why would I get multiple entries for the same Lead ID? Any way to avoid that (it basically wastes results I get back from the API, where all I want is to get all Leads created in a specific time interval)? If I can't avoid that, which one of those entries should I "favor"? The first one? The last one?

Thanks!

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1 reply

A
Anonymous
June 25, 2015

Hi Carlo

i'm interested in this issue.

I tried to happen this issue but I cannot.

Could you check this lead's all activity log via browser login?

A
Anonymous
June 25, 2015

This is what I see; notice the double New Lead activity; there are more activities following these, of course.

   

Event IDDate/Time EDTActivity Type
5867992752015-05-21 13:30:40Click Link
5867993092015-05-21 13:30:43Visit Web Page
5958648292015-06-01 02:48:28Visit Web Page
5958648462015-06-01 02:48:30Click Link
5958648692015-06-01 02:48:32Visit Web Page
5958648842015-06-01 02:48:33Click Link
5958649212015-06-01 02:48:38Visit Web Page
5958649382015-06-01 02:48:39Click Link
5958650592015-06-01 02:48:52Visit Web Page
5958651352015-06-01 02:48:57Visit Web Page
5958650732015-06-01 02:48:58New Lead
5958650742015-06-01 02:48:58Change Revenue Stage
5958680732015-06-01 02:54:28New Lead
5958720972015-06-01 03:01:47Click Link
5958721062015-06-01 03:01:47Visit Web Page
5958721092015-06-01 03:01:52Change Data Value
5958721102015-06-01 03:01:53Change Data Value
5958721112015-06-01 03:01:53Change Data Value
5960552272015-06-01 07:39:20Visit Web Page
5961232022015-06-01 09:06:59Visit Web Page
A
Anonymous
June 25, 2015

Have you confirmed that there's no merge activity that happened? If you open up each of those New Lead activities to look at the activity detail, it should give you more useful information, including the ID of the leads at that moment, so you can see if there were two different leads. It could also have something to do with anonymous leads converging into one known record.

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