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Tim_Niziak
Tim_Niziak
Level 2
January 14, 2019
Question

Salesforce recording email CT but not open

  • January 14, 2019
  • 1 reply
  • 1143 views

Hi,


Has anyone heard of Salesforce tracking an email click through, but not an open? We have some odd examples in SFDC of some Marketo emails not showing as opened but are recording a CT when that happens. Is this a pixel issue?

Thanks!

Tim

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1 reply

SanfordWhiteman
SanfordWhiteman
Level 10
January 14, 2019

Marketo only syncs one activity of each type per day per lead, so using SFDC as a guide isn't really useful.

On the Marketo side, you absolutely will not get an Opened Email if the person has images off.

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