Progressive profiling - not working

Forum|Forum|6 years ago
November 18, 2019
1 reply
5015 views

Hi Marketo community!

I have a confusing issue with a form. I have enable progressive profiling for that form where two fields show up as the one before is filled. The fields are - first name, last name, job title and company. I have embedded this form inside a website. Here is what happens when I run tests with fake leads:

First name filled, last name empty - when you come back to the page the other two fields are visible (last name & job title)
Last name filled - when you come back nothing happens.
Ideal behavior should be for the other two fields to be visible (job title & company)

Marketo

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SanfordWhiteman

Level 10

That's not the way ProgPro works. It shows up to a certain number of empty fields. If you want to re-show *non-empty* fields (bit circular IMO) then you need to implement that logic using JS.

Chemmalar_Edwi1Author

Level 2

Hello,

So what you mean to say is that the form only pops up once again to show all the empty fields? I'm confused on what you mean by non-empty fields because progressing profiling does not show them and neither do I want it to.

I wish for the form to show only the empty fields after the filled field.

Thank you!

SanfordWhiteman

Level 10

I wish for the form to show only the empty fields after the filled field.

Progressive Profiling shows up to N empty fields in the ProgPro block each time you view the form.

Say you have 4 fields in the block (Field A, Field B, Field C, Field D) and the form is set to show 2 empty fields. On the first form view, you fill out only Field A. The next form view will show Field B and Field C

Without a link to your page there's nothing more i can do.

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