How to distinguish who is a customer?

Question

What is common practice for distinguishing who is a customer? For example, I have a client who wants to make sure that an event invitation they are sending goes to their customers - but although they have 3 fields called "customer" or "is customer" or similar, none appear to have been used with any consistency in the past and I'm wondering what to suggest implementing going forward. This must be a common need. Thanks for any input!

Anonymous · Answer

Hey Denise,It really depends on how you set up your CRM to distinguish customers. For SFDC, Marketo has visibility to the Account, so if there is a field on the Account that denotes "Customer" (and is visible to your Marketo sync user), you can set up a data management campaign to look for that info and update the "Is Customer" field in Marketo. Or, you can have your CRM administrator create a workflow to update the associated contacts on an account with "Customer", you will just need to make sure that the field is visible to Marketo.How do you currently have things set up?

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