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Level 2
February 27, 2015
Question

Click-to-Call

  • February 27, 2015
  • 4 replies
  • 4325 views
Hello,
Does anyone have experience with adding a click-to-call option in their Marketo emails?  How did you do it?  Does it require some sort of add on?

Thanks!
Amanda
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4 replies

Josh_Hill13
Level 10
February 27, 2015
You need to use the html tag:

tel:+1.800.000.0000

and the person must be on a mobile or have a call plugin installed for that to really work.
March 4, 2015
But due to the tracking code Marketo adds to the end of all links, this breaks the click-to-call functionality as it adds more characters for the phone to dial.

It's possible to circumvent this issue by not tracking those links. But is there a way to have functional click-to-call links while also being able to track those clicks?
April 26, 2015
How do we use this html code if we are using a token phone number?
 
April 27, 2015
It would look like this:
<a href="tel:+{{lead.Phone Number:default=edit me}}">{{lead.Phone Number:default=edit me}}</a>
The "edit me" parts are for a default value in case there's no phone number for the lead.

But again, you'll have to make sure to remove tracking from that link so that Marketo doesn't add its tracking token to the URL. Otherwise, that'll become part of the phone number to be dialed.
June 23, 2015

Did anyone ever figure out a workaround to get this to work? I haven't had any luck yet, but I'm very interested in doing this for one of my clients.

SanfordWhiteman
Level 10
June 24, 2015

Adding class='mktNoTok' to the HREF doesn't work for you?

Works on my mobile, at least.