Using new email designer

Hi ​@Laveena_Bajaj-2, we are using new email designer and it is working fine in both desktop and mobile layouts. Could you please share the exported HTML so that we can review where you are facing issue?

The new email editor is fragile -- the codebase is poor, the UI/UX is disjointed and the things you’d expect to “just work” are quirky. It has some pretty major issues with Outlook rendering (which is a codebase issue) and there are some things that just aren’t intuitive in the UI - like the disjointed left and right sidebars and how you have to back out of an email to edit some information and then go back into the editor. I could put up with a poor UI if it actually worked, but honestly the codebase is limiting compared to other professional tools and compared to the email 2.0 in Marketo. 
In my opinion, the truth is that Marketo had (has) a better email development tool than Adobe and unfortunately (and probably for the sake of AI-mania and catering to a non-technical audience) someone thought it’d be a great idea to retrofit the AJO Universal Editor in place of the EM 2.0 system in Marketo and call it “new” and an improvement. It’s neither new, nor an improvement -- for all the bells and whistles they’ve packed into the “new” tool, it’s really lacking from a technical standpoint and it’s not just bad code, it’s a part of the flawed Acrite framework the Adobe Engineering team dreamed up to replace a tool that is far more robust (EM 2.0) with something that’s “easier to use”.

Check out what AI (Gemini) has to say about the technical hurdle of the Acrite system if you’re curious…
 

Hi ​@Laveena_Bajaj-2 ,

As pointed by others New email editor is a great step forward in terms of creating emails within Marketo.

I being a non programmer have used it to create some pretty decent looking emails without scratching my head into complex HTML codes.

Having said that YES there are some glitches still in the designer but that could be avoided to start with.

Looking into your issue of viewport color a possible problem could be Dark Mode in mobiles. 

For the footer on Outlook you could try using containers & grids in the footer to define the width.

Hope this Helps 🙂

Hi ​@Laveena_Bajaj-2, You can share the HTML and after that, we can provide you the root cause and solution.

I have tried it briefly I was impressed by the potential (it’s so much easier than the standard templates, allows to build brand templates, etc.) but to be fair I didn’t have enough time to test thoroughly and migrate my existing templates to it as we are in the middle of a CRM migration, so this went down in my to do list priority. I attended a few sessions were it was presented and it really looked super promising. 

Not using until in know its 100% working and all features are functioning as expected. Have been burnt before using beta tools.

I’ve been using the new email designer and overall my experience has been positive, especially once you get familiar with how it handles layouts and components. That said, I’ve also seen some of the issues you mentioned—particularly:

• Background inconsistencies on mobile (often tied to device dark mode overrides or container-level styling)
• Outlook-specific quirks (which are honestly common across most email builders given Outlook’s legacy rendering engine)

What has helped mitigate these:

• Using container/grid structures more deliberately instead of relying on full-width sections
• Testing early with tools like Litmus/Email on Acid to catch Outlook behaviors
• Keeping a slightly simplified layout approach for cross-client stability