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VanNucks
November 3, 2023
Solved

Workload Balancer shows 0 hours

Hi Community,

I have a strange problem from time to time. A project is assigned to an employee and the times are planned. The project is also displayed in the workload balancer for that day, but with 0 hours. What could be the reason for this and am I missing something?

 

Thank you for your feedback.

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Frank774Accepted solution
November 3, 2023

Hey,

 

I was facing the same issue. Then i realized, that the task planned start and completion date "time" was outside the business hours (defined in the schedule). Movinge the time inside business hours fixed the issue.

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4 replies

VicSellers
Adobe Champion, Community Advisor, UG Leader
VicSellersAdobe Champion, Community Advisor, UG Leader
Adobe Champion, Community Advisor, UG Leader
November 3, 2023

Hi @vannucks - A task on the project is assigned to a user and it has hours, correct? Is there also a duration for that task? Hours won't show in the Workload Balancer if there is no duration associated. Hope that helps but let me know if I understood the problem incorrectly!

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VanNucksAuthor
November 3, 2023

Hi @vicsellers,

 

thanks for your feedback. You are right, durations were planned, they are on a 0.25h level.

 

Best,
VanNucks

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Frank774Accepted solution
November 3, 2023

Hey,

 

I was facing the same issue. Then i realized, that the task planned start and completion date "time" was outside the business hours (defined in the schedule). Movinge the time inside business hours fixed the issue.

Translate
VanNucksAuthor
November 3, 2023

Hi @frank774,

 

that´s it, thank you for your feedback. Would never thought about it, but now it´s clear. The employees are working in an asian timezone and this was not adapted.

 

Best,

VanNucks

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