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RebeccaBa3
Level 2
Nov 1, 2022 2:08 PM UTC
Solved

Workfront Support

Since the upgrade to the Experience League, I am no longer able to access support. Tickets or phone numbers for support. Any help would help.

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Sheri_WhittenAccepted solution
Community Advisor
Nov 7, 2022 1:21 PM UTC

We also had that problem - same as Stacey, we also have two separate Adobe profiles. I called support and they had to make some changes on their side so I could see online support again. They fixed it pretty fast 🙂 1(844)306-4357 

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4 replies

Stacey_Robertson
Level 6
Nov 1, 2022 2:20 PM UTC

We had that problem originally. Check to see if you have a drop down menu at the top left corner of the support screen.  We have to change profiles from that drop down to log a ticket since our Admins have 2 different Adobe profiles (one for Workfront and another for Creative Cloud).

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Richard_Carlson
Community Advisor
Richard_CarlsonCommunity Advisor
Community Advisor
Nov 1, 2022 3:28 PM UTC

I have had trouble finding it on their website as well however I was able to find their phone number by searching google.

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Community Advisor
Sheri_WhittenCommunity AdvisorAccepted solution
Community Advisor
Nov 7, 2022 1:21 PM UTC

We also had that problem - same as Stacey, we also have two separate Adobe profiles. I called support and they had to make some changes on their side so I could see online support again. They fixed it pretty fast 🙂 1(844)306-4357 

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    RebeccaBa3Author
    Level 2
    Nov 9, 2022 2:20 PM UTC

    Thank you! I called, and Quinn was able to help me very quickly.

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