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Lyndsy-Denk
Adobe Champion and Community Advisor
Lyndsy-DenkAdobe Champion and Community Advisor
Adobe Champion and Community Advisor
Oct 7, 2021 1:35 PM UTC
Solved

Which setting is allowing hours to be allocated to a day off?

In the screen shot attached you can see in Workload Balancer that there are a couple tasks that are distributing work on days off. Why and how do I fix things so the task isn't allocating on days off? I confirmed that project settings ask to consider user time off.

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Lyndsy-Denk
Lyndsy-DenkAccepted solution
Adobe Champion and Community Advisor
Dec 6, 2021 2:27 PM UTC

It took a lot of trial and error, but we did end up finding a solution: Adjust the planned hours, even if it means you have to adjust it back to the originally defined planned hours. Indeed, this still sounds like something hinky is going on, but at least there appears to be a workaround, albeit a not obvious one.

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10 replies

DavePa1
Level 2
Oct 11, 2021 1:58 PM UTC

Hi Lyndsy,

The two ways I've found to indicate time off for a user:

1) Entered by the user in their calendar - accessed from the user's profile page.

2) Entered on the Timesheet (this assumes you have the "General Time" section active for your Timesheets.

Hope that's helpful.

Dave

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    Lyndsy-Denk
    Adobe Champion and Community Advisor
    Lyndsy-DenkAdobe Champion and Community AdvisorAuthor
    Adobe Champion and Community Advisor
    Oct 12, 2021 3:05 PM UTC

    @Dave Parker‚ Schedules also plays a role. They offer general rules for work, especially to indicate a user's typical work week. I have a schedule in place for this user (and all the others by country). This user's schedule says they don't work weekends. Most of the projects abide by these rules; there are a couple projects, though, that are distributing work over weekend days. That's what I'm trying to fix.

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    DavePa1
    Level 2
    Oct 12, 2021 3:54 PM UTC

    When we went to a flex schedule (9/80), we set up another schedule in Workfront to reflect those hours. You can apply schedules on the project level, so perhaps that would help, as it presets the days and hours work can happen.

    Does that sound helpful? I think I understand the problem you want to solve.

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