Skip to main content
Lyndsy-Denk
Adobe Champion and Community Advisor
Lyndsy-DenkAdobe Champion and Community Advisor
Adobe Champion and Community Advisor
October 7, 2021
Solved

Which setting is allowing hours to be allocated to a day off?

In the screen shot attached you can see in Workload Balancer that there are a couple tasks that are distributing work on days off. Why and how do I fix things so the task isn't allocating on days off? I confirmed that project settings ask to consider user time off.

This post is no longer active and is closed to new replies. Need help? Start a new post to ask your question.
Lyndsy-Denk
Lyndsy-DenkAccepted solution
Adobe Champion and Community Advisor
December 6, 2021

It took a lot of trial and error, but we did end up finding a solution: Adjust the planned hours, even if it means you have to adjust it back to the originally defined planned hours. Indeed, this still sounds like something hinky is going on, but at least there appears to be a workaround, albeit a not obvious one.

View in thread

10 replies

DavePa1
Level 2
October 11, 2021

Hi Lyndsy,

The two ways I've found to indicate time off for a user:

1) Entered by the user in their calendar - accessed from the user's profile page.

2) Entered on the Timesheet (this assumes you have the "General Time" section active for your Timesheets.

Hope that's helpful.

Dave

Translate
    Lyndsy-Denk
    Adobe Champion and Community Advisor
    Lyndsy-DenkAdobe Champion and Community AdvisorAuthor
    Adobe Champion and Community Advisor
    October 12, 2021

    @Dave Parker‚ Schedules also plays a role. They offer general rules for work, especially to indicate a user's typical work week. I have a schedule in place for this user (and all the others by country). This user's schedule says they don't work weekends. Most of the projects abide by these rules; there are a couple projects, though, that are distributing work over weekend days. That's what I'm trying to fix.

    Translate
    DavePa1
    Level 2
    October 12, 2021

    When we went to a flex schedule (9/80), we set up another schedule in Workfront to reflect those hours. You can apply schedules on the project level, so perhaps that would help, as it presets the days and hours work can happen.

    Does that sound helpful? I think I understand the problem you want to solve.

    Translate
    Terms & ConditionsAccessibility statement

    Loading footer...