Username already taken, but cannot find in users list

Question

I am trying to add a new user however when I submit I get an error stating that the username is already taken. When I try to search the user it does not exist and when I try to assign a task to this user it cannot find them. How can I fix this?

anadlc · Accepted Answer

Can you maybe post a few screenshots showing how you are adding new users (since there are several ways to do so), and how you are searching the email please?

I found the issue, I was only searching under the active filter. I removed it and found this user has been deactivated. I know what to do from here. Thank you.

skyehansen · Answer

I think the "username" might be referring to the email address. Did you search on this, or on the user's name?

Sign up

Login with SSO

Login to the community

Login with SSO