Urgent Need to Remove an Update/Comment Thread

Question

Someone has posted a significantly inappropriate Update on a job in Workfront. I've tried removing it (am Sys Admin) as myself and as each of the two on the thread per request from their boss. I concur this thread must be removed one way or the other. Does anyone know how I can get this done and as quickly as possible?

Doug_Den_Hoed_AtAppStore · Accepted Answer

Hi @tambou,

I concur: when I (as a SysAdmin) enter a comment, then Login As a different SysAdmin, the latter cannot delete the comment via the Workfront User Interface:

However (fortunately), when exit Workfront, then log in to Workfront as the second SysAdmin, then Setup > Login As the first SysAdmin (as the author of the unwanted comment), I can then delete it, as follows:

Good to know, especially in such Urgent Circumstances.

Regards,

Doug

J_Mas · Answer

I'm able to do this when I'm logged in as one of my users. I'd say make sure you don't have this ability turned off in your Access Level settings. (I got this info based on this older thread).As an administrator, Go to SetupFrom the left-hand menu, select Access LevelsSelect the access level of the person who made the update/comment (e.g. Worker)From the Edit Access Level menu, scroll to the bottom and select "Set additional restrictions..."Verify that "Never allow users to delete comments" is not selected.

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