Level 2

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Updates from Requests are not Carrying over to Projects when Converted

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Hi all,

Is anyone experiencing this issue?

Updates are not carrying over to the project when converted?

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KellieGardnerAccepted solution

Community Advisor

Based on documentation, this should copy over when converting issues to projects.

Issue comments are also copied to the task or project converted from the issue, but tagged users will not transfer.

Overview of converting issues in Adobe Workfront | Adobe Workfront

Might be worth a support ticket as it sounds like it's a bug.

KellieGardner

Accepted solution

Community Advisor

Based on documentation, this should copy over when converting issues to projects.

Issue comments are also copied to the task or project converted from the issue, but tagged users will not transfer.

Overview of converting issues in Adobe Workfront | Adobe Workfront

Might be worth a support ticket as it sounds like it's a bug.

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Sven-iX

Community Advisor

Learn something new every day! Thank you for the link, Kellie.

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Lawson02

Level 6

I don't know if your issue is related to mine but my comments are showing up ~1 hour late on the project. When we caught this issue, it was semi-related to our scenario that converts issues to projects.

Phantom Note Updates

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Sven-iX

Community Advisor

@lawson02 @margretteboyer - did the issue get resolved?

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Lawson02

Level 6

Nope, seems to be a problem with updates being delayed when they are created in the API. Support says that they are working on it but don't have any current updates.

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