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Jaxelle
Level 4
Aug 21, 2023 10:00 AM UTC
Solved

SSO log in issues

Anyone else having loads of workers not letting them log in? They're getting the attached error, over the last few days. 

 

I believe it's a SSO issue, but anyone know why / where its coming from as it's only some users?

 

Thank you!

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JaxelleAccepted solution
Level 4
Aug 24, 2023 8:55 AM UTC

Hi all,

 

FYI - Sharing incase this is helpful to anyone else in the future.

 

It turns out it's an IT related issue with a software transfer to a new tool which changed everyone's user names/ logins from caplocks letter to non-cap lock letters impacting users to being able to log in.

 

 

 

 

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11 replies

Kundanism
Kundanism
Level 10
Aug 21, 2023 10:22 AM UTC

Hi,

Once SSO implemented, the user has to go via SSO. Add / pull Workfront icon in SharePoint or your other login domain -->then update credential from outlook / office. Once you click Workfront icon, the user login is possible.

 

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JaxelleAuthor
Level 4
Aug 21, 2023 10:27 AM UTC

thanks for your reply. but it's been working for 6+ months and just today suddenly many users are having log in issues. what would be the cause? the SSO has already been implemented

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Kundanism
Kundanism
Level 10
Aug 21, 2023 10:40 AM UTC


Hi,

I believe they must use SSO exclusively. The IT department can configure two different login methods: one via SSO and the other via the normal website login. It appears that they have transitioned to having only SSO as the login option for rest of users. It seems the other option has been removed. It's possible that these changes have been recently implemented, leading many users to encounter errors when trying to log in through the normal login page on Workfront.

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RandyRoberts
Community Advisor
RandyRobertsCommunity Advisor
Community Advisor
Aug 21, 2023 12:20 PM UTC

The first place I'd look is on the user profile in the edit mode:

Post back and let us know what it says.

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    JaxelleAuthor
    Level 4
    Aug 21, 2023 1:06 PM UTC

    yes this is all ticked for all the users. thank you

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    KellieGardner
    Community Advisor
    KellieGardnerCommunity Advisor
    Community Advisor
    Aug 21, 2023 7:12 PM UTC

    Without knowing your specifics on the steps you use to access Workfront, it could be hard to troubleshoot. The steps I usually take when users are having access issues are:

     

    1) Are they going through the SSO platform to get access or are they going directly to a URL to login

    2) is the SSO email properly formatted in Workfront

    3) Did they somehow lose access through your SSO platform?

     

    If all those scenarios don't help, I typically work with my internal IT team that manages our SSO platform to help me troubleshoot. 

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    JaxelleAuthorAccepted solution
    Level 4
    Aug 24, 2023 8:55 AM UTC

    Hi all,

     

    FYI - Sharing incase this is helpful to anyone else in the future.

     

    It turns out it's an IT related issue with a software transfer to a new tool which changed everyone's user names/ logins from caplocks letter to non-cap lock letters impacting users to being able to log in.

     

     

     

     

    Translate
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