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September 25, 2026
New

Search feature for request queues

  • September 25, 2026
  • 1 reply
  • 13 views

Someone mentioned this earlier, to be able to hover over a request queue and it would show a description of what that request queue is for. Totally agree. But would love to be able to use that “What request so you want to submit?” area as a search bar. What if the user doesn’t know which request queue they should select. They know what they want, but they don’t know what team it should go to. Search “Email” “Paid Media” and it populates the Digital Marketing request queue. Or maybe type “Photo” or “Creative” and it maybe a couple options show up, rather than the entire list. More often than not, I have people submit generic requests to the wrong team because they don’t know where they should be routed. A search feature would be so useful.

    1 reply

    Lyndsy-Denk
    Adobe Champion and Community Advisor
    Adobe Champion and Community Advisor
    September 25, 2026

    That text box starts filtering when you type, so I would argue that the searchability is possible as long as you design your queue with the topic keywords accordingly. Yes, it’s limited by the keywords of your topics and topic groups, so I could see your new feature request going somewhere if it takes a step further:

    1. Accommodate keywording for topics. When someone builds a queue they can add keywords to the queue topic so the filtering picks up variants. For example, if I search “brochure” it would direct me to Creative Services if I have a keyword “brochure” in the background.
    2. Better yet: allow a natural language search to enhance the filtering. This would allow requestors to search for topics by synonyms or in their own language.