Project request required field work around | Adobe Higher Education
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JustinWa2
JustinWa2
Level 4
May 25, 2022
Beantwortet

Project request required field work around

  • May 25, 2022
  • 3 Antworten
  • 828 Ansichten

I had a user somehow submit a project request without any of the required fields filled out. Anyone know if this is a work around or just a glitch?

    Dieses Thema wurde für Antworten geschlossen.
    Beste Antwort von skyehansen

    Whenever this happens to us, it is 98% of the time because the custom form (or a particular custom form section) was not shared with the requester. So in effect, they didn't see the form (or that section) and just submitted the request without it.

    Is this what is happening on your end or were they able to just get around the required fields somehow and filled out the rest of the form ok?

    3 Antworten

    RandyRoberts
    Community Advisor
    RandyRobertsCommunity Advisor
    Community Advisor
    May 26, 2022

    I would ask the user what steps they took. It may be a fault in the process and not a Workfront glitch. I know with all the Workfront instability lately it's the first place you would look but it may not be the case.

    I've had the same kinda thing happen and it turned out it was not Workfront's fault.

      skyehansen
      Adobe Champion and Community Advisor
      skyehansenAdobe Champion and Community AdvisorAntwort
      May 26, 2022

      Whenever this happens to us, it is 98% of the time because the custom form (or a particular custom form section) was not shared with the requester. So in effect, they didn't see the form (or that section) and just submitted the request without it.

      Is this what is happening on your end or were they able to just get around the required fields somehow and filled out the rest of the form ok?

      RandyRoberts
      Community Advisor
      RandyRobertsCommunity Advisor
      Community Advisor
      May 26, 2022

      It should also be noted that required fields are a display rule, meaning the rule only applies if the form is displayed on screen. If you have a field from the form on an in-line editable report, they can fill the field in bypassing the other required fields.

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