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JustinWa2
JustinWa2
Level 4
May 25, 2022
Solved

Project request required field work around

I had a user somehow submit a project request without any of the required fields filled out. Anyone know if this is a work around or just a glitch?

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    skyehansen
    skyehansenAccepted solution
    May 26, 2022

    Whenever this happens to us, it is 98% of the time because the custom form (or a particular custom form section) was not shared with the requester. So in effect, they didn't see the form (or that section) and just submitted the request without it.

    Is this what is happening on your end or were they able to just get around the required fields somehow and filled out the rest of the form ok?

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    3 replies

    RandyRoberts
    Community Advisor
    RandyRobertsCommunity Advisor
    Community Advisor
    May 26, 2022

    I would ask the user what steps they took. It may be a fault in the process and not a Workfront glitch. I know with all the Workfront instability lately it's the first place you would look but it may not be the case.

    I've had the same kinda thing happen and it turned out it was not Workfront's fault.

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      skyehansen
      Adobe Champion and Community Advisor
      skyehansenAdobe Champion and Community AdvisorAccepted solution
      May 26, 2022

      Whenever this happens to us, it is 98% of the time because the custom form (or a particular custom form section) was not shared with the requester. So in effect, they didn't see the form (or that section) and just submitted the request without it.

      Is this what is happening on your end or were they able to just get around the required fields somehow and filled out the rest of the form ok?

      Translate
      RandyRoberts
      Community Advisor
      RandyRobertsCommunity Advisor
      Community Advisor
      May 26, 2022

      It should also be noted that required fields are a display rule, meaning the rule only applies if the form is displayed on screen. If you have a field from the form on an in-line editable report, they can fill the field in bypassing the other required fields.

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