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jayciedido
Level 2
July 22, 2025
Beantwortet

Post-Conversion from Issue to Task/Project Doesn't Keep Original Owner

  • July 22, 2025
  • 2 Antworten
  • 338 Ansichten

Hello -

 

Part of the way we are utilizing Workfront is our users will put in a request which will then be converted to a task or project by a group of Admins.

 

However, when the issue is converted it is saying that the issue was entered by the Admin doing the conversion, not the original requester. Is there a way to fix this? I don't remember that being the case earlier on in our Workfront use.

 

Example in pictures: Original requester was Rosemary, but once converted to a project requester is now Gabriela.

Beste Antwort von BrookeSt1

The project overview tab has a field called Converted Issue Originator, which can be made visible by adjusting the layout template. That field will show up in the Project Stakeholder section. The Entered By field is showing who entered/created the project during the conversion.

2 Antworten

BrookeSt1Antwort
Level 2
July 22, 2025

The project overview tab has a field called Converted Issue Originator, which can be made visible by adjusting the layout template. That field will show up in the Project Stakeholder section. The Entered By field is showing who entered/created the project during the conversion.

    jayciedidoAutor
    Level 2
    July 22, 2025

    Thank you!!

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