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November 1, 2023
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issue status changed automatically after aprroved

  • November 1, 2023
  • 1 reply
  • 500 views

Hi Community,

Can you guys help me figure out if Workfront can automatically change the status of an issue to "closed" once it has been approved by the approvers? could you please share the step-by step process with me?

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Best answer by VicSellers

So, the status (unfortunately) can't be changed if approved; it can only be changed if Rejected. Here is the documentation that relates to how to setup approval processes: https://experienceleague.adobe.com/docs/workfront/using/administration-and-setup/customize/approvals-milestones/create-approval-processes.html?lang=en

1 reply

VicSellers
Adobe Champion, Community Advisor, UG Leader
VicSellersAdobe Champion, Community Advisor, UG LeaderAccepted solution
Adobe Champion, Community Advisor, UG Leader
November 2, 2023

So, the status (unfortunately) can't be changed if approved; it can only be changed if Rejected. Here is the documentation that relates to how to setup approval processes: https://experienceleague.adobe.com/docs/workfront/using/administration-and-setup/customize/approvals-milestones/create-approval-processes.html?lang=en