Integration with Microsoft Teams

Hi Joel, Are you testing the "https://www.workfront.com/integrations/ms-teams">native, free integration of Workfront with MS Teams ? It can send you notifications about new assignment, comments and approval requests, and, very soon, will allow to submit new requests from Teams to Workfront. Hayk Falakyan Workfront

I've just started testing as well so I've just been through the documentation; there isn't much out there. Would love to hear what you've got so far. Elizabeth Ross J Jill

I am testing out the MS Teams integration. I'm able to get everything to work with the exception of receiving new Workfront notifications from within MS Teams. I have read >this article on managing Workfront notifications, and have made sure my settings are configured to get new notifications for all types of notifications. I've specifically tested out having a colleague assign me to a new task, and a mentioning me in an update on a task. Has anyone else had this issue or could provide guidance on how to address this? Scott Jones Harvard Alumni Affairs and Development

Hi Scott, one quick check...was the project that you were testing on a Current project? I believe the project has to be in Current status. I have been testing the MS Teams integration out as well over the past week, and I have been receiving notifications OK. Terry Hynd EBSCO Information Services

Hi Terry - Yes it was on a current project. In fact, I'm receiving the notification in Workfront and in email but not in MS Teams. (And I have all of the settings switched to "on" for receiving the notification). I'm able to do everything else: lookup tasks/projects, add a new personal task, etc. Thanks for the reply - if you think of any other possible things to check I'm all ears! Scott Scott Jones Harvard Alumni Affairs and Development

And, you have the latest version installed, correct? (Click on the "About" tab in the installed app. Latest version is 1.1.0) I'm guessing you do, but just double-checking. I had to uninstall and then reinstall the app the other day, as I had originally downloaded the app before they released their latest version a few weeks ago -- it was not showing me the new Settings or Requests tabs. I had thought that the downloaded app would update automatically, but it did not in my case. Now, I have access to and see the Settings and Requests tab. Anyway, when I had originally downloaded the app (the old version), I was having issues with receiving notifications, and after speaking with Support, I uninstalled it and then reinstalled it (the old app), and the notifications started working. I don't know how or why -- they just did after the reinstall. If you are still encountering the notification issue, I would suggest perhaps try uninstall and then reinstall, and if problem still persists, I would suggest contacting Workfront Support. Terry Hynd EBSCO Information Services

Thanks, Terry - I have the most recent version, and tried installing/re-installing it but no luck. Will contact customer support. Thanks so much for your attempts to help! Scott Jones Harvard Alumni Affairs and Development

Were you ever able to resolve this? I am testing the MS Teams integration and having the same issue. Madison Schanbacher Ferguson Marketing Operations

Hi Madison - I was able to resolve it, but I'm not sure what I did that fixed it. When I contacted customer support the problem magically disappeared on its own. One of those issues where I looked crazy for thinking there was ever a problem. It's been a couple of weeks now and the issue has not come back yet. May be worth contacting customer support for your issue as well - who knows, maybe the problem will also magically disappear for you? ¯\_(ツ)_/¯ Scott Jones Harvard Alumni Affairs and Development

Has anyone had any luck receiving notifications in Teams and if so, was there something specific that had to be done to make it happen? I have all the notification settings switched over to the ON position. I'm receiving email notifications but nothing in Teams. Thank you. Sean Nestle gyro Sean Nestle gyro