Level 2

Question

'ID cannot be null' error when copying a template

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We use Workfront templates regularly and will occassionally copy an existing template to create a new variant. When we tried today, we all got the same message when trying to copy an existing template - ID cannot be null. This is happening straight away. Is anyone else experiencing this? Is this a new issue in general or is it just us? Just thought I would ask here before looking for support.

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_Manish_Singh

Level 9

I'm getting the same error:

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KellieGardner

Community Advisor

Looks like a bug. I get the same error.

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T

TravisM1

Hi @kelliegardner, is this bug currently being fixed? Thanks!

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H

HannahKr3

I am also getting the same error.

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Doug_Den_Hoed_AtAppStore

Community Advisor

Hi @jjf72 (et al),

This is indeed a bug, and I invite you to include or link to the image below, which might help the dev team identify and resolve it more quickly.

Regards,

Doug

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Learn more at www.atappstore.com, email doug.denhoed@atappstore.com, or tag me here @Doug_Den_Hoed_AtAppStore.

Susan_Hart_DeltaDental

Level 3

I am also receiving this error and submitting a ticket to Workfront.

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E

EllenZa

Level 2

I am also getting this error. YIKES

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K

KathyPal

Level 4

Hi,

I'm having the same issue and opened a ticket.

Here is what I did as a work around in the interim. I opened a new project using the template I want to copy. I then saved that task list as a new template and name it appropriately. Then I deleted the project I had opened.

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