stan255, here's a thought that may help. Our traffic person needs to be notified when certain types of requests come into certain parts of our queue tree (Queuetopics). We created an approval process for her and then attached it to those queuetopic areas. When requests come in they come in as New-pending approval, she is notified and clicks an approve button once she's reviewed the request so it moves forward into New status and can move through the rest of our process. That assured she sees those requests that she needed to and the approval process assured her that she looked at it (we get a lot of requests in those topics daily) and didn't forget it. As I mentioned, Fusion would be the other way to trigger a specific message to specific user based on specific request(s).
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