Skip to main content
MPH2
Level 4
Oct 12, 2023 4:53 PM UTC
Solved

How do I restore the task list and menu icons for a user?

I have a user who was once able to see all the tasks and menu icons for a particular project. He is the manager of the project and his access is Planner level. Whenever I log in as Admin, I can see all of these things, and it's only recently that this happened to him. Is there something I can do to restore this, because this is a pretty big problem.

 

My View (In Chrome):

 

My User's View (In Firefox):

This post is no longer active and is closed to new replies. Need help? Start a new post to ask your question.
MPH2Accepted solution
Level 4
Oct 12, 2023 5:39 PM UTC

Well. It seems I managed to rubber ducky my way to a solution. Apparently, the platform is really, really slow and it doesn't give me the List view option until I reload the page and then about half a second after. Although not the end of the world, the lag on the platform is really odd and intermittent over the last week, and somewhat frustrating.

 

 

View in thread

7 replies

RandyRoberts
Community Advisor
RandyRobertsCommunity Advisor
Community Advisor
Oct 12, 2023 4:58 PM UTC

My first guess is to reset the user account by going to YOURDOMAIN.my.workfront.com/resetUser while logged in as that user.

 

let us know if that works.

Translate
    MPH2Author
    Level 4
    Oct 12, 2023 5:34 PM UTC

    That shouldn't have any impact on work they've done or anything like that, right? It would just reset their preferences?

     

    Also, this seemed to habve happened when they switched to Board view. I did it as an admin, and I am seeing the same result. All the icons are gon, and I don't have the ability to switch back to list view...

    Translate
    MPH2AuthorAccepted solution
    Level 4
    Oct 12, 2023 5:39 PM UTC

    Well. It seems I managed to rubber ducky my way to a solution. Apparently, the platform is really, really slow and it doesn't give me the List view option until I reload the page and then about half a second after. Although not the end of the world, the lag on the platform is really odd and intermittent over the last week, and somewhat frustrating.

     

     

    Translate
    Terms & ConditionsAccessibility statement

    Loading footer...