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CU1861
Jan 20, 2023 10:10 PM UTC
Solved

Edits to User Name Not Sticking

I have tried to change the first name of a colleague multiple times and saved it but it resets to their old name the next day. I thought maybe it had to do with the SSO configuration, but our IT department said they have the name correct on their end. Any ideas why this could be happening?

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Rafal_Bainie
Rafal_BainieAccepted solution
Community Advisor
Jan 23, 2023 2:24 PM UTC

maybe worth checking with Support. There is a known issue about updating user profile. ALthough I'm not sure if that matched 100% your case:

https://experienceleague.adobe.com/docs/workfront-known-issues/issues/new-workfront-experience/wf-current/wf-users-user-cannot-edit-own-profile.html?lang=en

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1 reply

Rafal_Bainie
Community Advisor
Rafal_BainieCommunity AdvisorAccepted solution
Community Advisor
Jan 23, 2023 2:24 PM UTC

maybe worth checking with Support. There is a known issue about updating user profile. ALthough I'm not sure if that matched 100% your case:

https://experienceleague.adobe.com/docs/workfront-known-issues/issues/new-workfront-experience/wf-current/wf-users-user-cannot-edit-own-profile.html?lang=en

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