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CsengelleKo
Level 2
December 22, 2020
Solved

Drop down won't expand (Grouping)

Hi All,

Wondered, if anyone is experiencing some issues with the Grouping tab in the reporting area?

The dropdown, won't expand.

Please see below photo:

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JaneBrAccepted solution
Level 4
December 23, 2020

Hi Csengelle

It is worth checking this in a different browser. I have experienced this in the past with Chrome blocking some functionality but it is ok in Edge for example.

Also, see if altering your browser zoom settings has any impact.

All the best

Jane

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6 replies

Richard_Le_
Community Advisor
Richard_Le_Community Advisor
Community Advisor
December 22, 2020

Hi Csengelle,

I have also seen this happen from time to time. Normally clearing cookies / cache from your browser and refreshing the page sorts the problem out. I would try this and if the problem is still not resolved, rasie a ticket with WF support.

Best Regards,

Rich.

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    CsengelleKoAuthor
    Level 2
    December 22, 2020
    Hi, Thank you for coming back on this. Unfortunately, it won’t fix it. I will keep trying. ‚òπ Many thanks, Csengi
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    JaneBrAccepted solution
    Level 4
    December 23, 2020

    Hi Csengelle

    It is worth checking this in a different browser. I have experienced this in the past with Chrome blocking some functionality but it is ok in Edge for example.

    Also, see if altering your browser zoom settings has any impact.

    All the best

    Jane

    Translate
      SaraTo1
      Level 2
      December 23, 2020

      Tis used to happen to me all the time and drove me nuts! if you are able to move to the New Experience that will fix it, but when I submitted help tickets they suggested I change my screen zoom- if you zoom out to say 80 or 90% it should appear.

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