Displaying a Requester's name in a task form (for an issue/request converted into a Storyboard)

Forum|Forum|1 year ago
October 13, 2024
4 replies
789 views

Hi All,

I'm running into issues creating a calculated field that generates a name for either, Entered By ID or Primary Contact ID for requests converted to storyboards. For whatever reason I'm not able to pull that data over to a storyboard/tasks that is converted from the issue. Does anyone know of a potential workaround?

This post is no longer active and is closed to new replies. Need help? Start a new post to ask your question.

Best answer by RowvillBh1

@pat_paterson Try using convertedIssueOriginator in the view or report you are trying to pull that into. Not sure about storyboard but I’m sure it works similarly

Sven-atClient

Level 3

@pat_paterson

to get the name of the enteredBy on a request, user {enteredBy}.{name}

skyehansen

can you share a little more info about your issue and what calculations you have tried? This would allow other users to give you more help

RowvillBh1

Accepted solution

User Group Leader

@pat_paterson Try using convertedIssueOriginator in the view or report you are trying to pull that into. Not sure about storyboard but I’m sure it works similarly

kautuk_sahni

Adobe Employee

@pat_paterson Just checking in — were you able to resolve your issue?
We’d love to hear how things worked out. If the suggestions above helped, marking a response as correct can guide others with similar questions. And if you found another solution, feel free to share it — your insights could really benefit the community. Thanks again for being part of the conversation!

Kautuk Sahni

Sign up

Login with SSO

Login to the community

Login with SSO