Skip to main content
MattEl5
MattEl5
Level 3
November 5, 2025
Solved

customize the email name when sending proof

Hey Team, is there a way to customize the "name" that comes out when you send a proof? 

It comes from a generic email address, we were hoping instead of our name it would just say "our company name Proofing" or something like that? 

Any ideas? thanks! 

    This post is no longer active and is closed to new replies. Need help? Start a new post to ask your question.
    ninoskuflic
    ninoskuflicAccepted solution
    Level 6
    February 2, 2026

    Hi ​@MattEl5, you cannot do that unfortunatelly. One workaround would be (if you use Fusion) to have a dedicated account that will create all proofs (proof owner) which you can name “Company LLC”. That way when Fusion creates a proof it will be sent via that dedicated account and you can have that name displayed over there.

     

    Another option is to use a custom message so you can at least customize the title of the email that is being used when a notification is sent, although this will not give you a possibility to customize the sender name.

    If this solved your issue, please mark it as solved so others can find the solution faster.
    View in thread

    3 replies

    kautuk_sahni
    Adobe Employee
    kautuk_sahniAdobe Employee
    Adobe Employee
    February 2, 2026

     ​@rixcy_3206 ​@ninoskuflic ​@Patrick-antegma ​@skyehansen ​@Richard_Le_ Bringing this to your attention in case you’d like to share your thoughts or any best practices. Your input would be much appreciated!


     

    Translate
    Kautuk Sahni
    ninoskuflic
    ninoskuflicAccepted solution
    Level 6
    February 2, 2026

    Hi ​@MattEl5, you cannot do that unfortunatelly. One workaround would be (if you use Fusion) to have a dedicated account that will create all proofs (proof owner) which you can name “Company LLC”. That way when Fusion creates a proof it will be sent via that dedicated account and you can have that name displayed over there.

     

    Another option is to use a custom message so you can at least customize the title of the email that is being used when a notification is sent, although this will not give you a possibility to customize the sender name.

    Translate
    If this solved your issue, please mark it as solved so others can find the solution faster.
      kautuk_sahni
      Adobe Employee
      kautuk_sahniAdobe Employee
      Adobe Employee
      February 17, 2026

      ​@MattEl5 Quick follow-up! Were you able to get this issue sorted out? If you did, please consider posting the solution you used so others can learn from it. And if any of the replies above were helpful—whether they fully solved your problem or just pointed you toward the right fix—marking one as accepted helps future community members find solutions more easily. Closing the loop here makes a real difference for everyone.

      Translate
      Kautuk Sahni
      Terms & ConditionsAccessibility statement

      Loading footer...