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LaurensKr1
LaurensKr1
Level 3
June 23, 2026
Solved

Custom Form Validation - Validate queue topic ID

Hi, I am currently limited to custom form validation to test this out. I am attempting to ensure that only specific values are selectable from a multi-drop down control based on the queue topic. After testing it out, I saw that it seems the custom form validation is not returning the value of the queue topic ID, even though it is a field I can use in the formula.

 

Has anyone seen this or tried it?

ninoskuflic
ninoskuflicAccepted solution
Level 6
June 24, 2026

Yes, although you can have it on a custom form (it does show up when typing it in calculated fields e.g.) it will work only after the request has been submitted.

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3 replies

ninoskuflic
ninoskuflic
Level 6
June 23, 2026

Hi ​@LaurensKr1, the Queue Topic ID will be available only after the request has been submitted. Are you doing the validation prior to the submission or after it? 

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LaurensKr1
LaurensKr1Author
Level 3
June 24, 2026

I am doing it upon submission. From a request queue → Select the Topic → Custom Form is displayed. I thought the Queue Topic ID should be available by now. So you are saying the queue topic ID is only available once the issue / request has been created?

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ninoskuflic
ninoskuflicAccepted solution
Level 6
June 24, 2026

Yes, although you can have it on a custom form (it does show up when typing it in calculated fields e.g.) it will work only after the request has been submitted.

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If this solved your issue, please mark it as solved so others can find the solution faster.
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