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Jaxelle
Level 4
Jul 27, 2023 10:42 AM UTC
Solved

Bug or error with updates visibility?

Anyone ever had updates on requests come through on your email, but when you open all the requests in Workfront it's all blank?

 

I've had other people test the requests and they can see the updates and comments but it's not showing on my end?

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Kundanism
KundanismAccepted solution
Level 10
Jul 27, 2023 11:41 AM UTC

Such kind overview has been experienced many time, either try to clean history / cache or test in a different browser type. In worst scenario, rest User can also help.

Regards,

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6 replies

Kundanism
KundanismAccepted solution
Level 10
Jul 27, 2023 11:41 AM UTC

Such kind overview has been experienced many time, either try to clean history / cache or test in a different browser type. In worst scenario, rest User can also help.

Regards,

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JaxelleAuthor
Level 4
Jul 27, 2023 1:59 PM UTC

What's rest user? thanks for your help

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KellieGardner
Community Advisor
KellieGardnerCommunity Advisor
Community Advisor
Jul 27, 2023 3:43 PM UTC

Typically clearing Cache and Cookies will help with this but if you need to reset your user preferences here is an article on how to do it.

 

https://experienceleague.adobe.com/docs/workfront/using/administration-and-setup/add-users/create-manage-users/reset-a-users-preferences.html?lang=en

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Madalyn_Destafney
Community Advisor
Madalyn_DestafneyCommunity Advisor
Community Advisor
Jul 27, 2023 10:39 PM UTC

Do you have your requests page on a certain filter that’s making it look like you have none?

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If this helped you, please mark correct to help others : )
JaxelleAuthor
Level 4
Jul 28, 2023 12:04 PM UTC

It looks like clearing the cache helped solve it! Thanks everyone as always

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