Actual Hours Issue

Question

I'm trying to pull hours & minutes between actual start and actual completion on an issue. I see a field for "Actual Hours", but it pulls all zeros. Is there a code to pull hours/minutes between start/end? I've tried
 
displayname=Act Time Takenlinkedname=directtextmode=truevalueexpression=WORKHOURSDIFF({actualStartDate},{actualCompletionDate})valueformat=HTML
 
also w/
valueexpression=WEEKDAYDIFF({actualStartDate},{actualCompletionDate})

Thanks,
Vin

Vin01 · Accepted Answer

Thank you Richard! I think this will work. I noticed some issues returned 0 because the start/end time was outside working hours (since it can be a user globally).So going to see how to calculate those without capturing full 24 hours for other issues.

Richard_Le_ · Answer

Hi Vin,

Try WORKMINUTESDIFF instead, then divide by 60 to get the number of hours. The below textmode should do it

valueexpression=ROUND(DIV(WORKMINUTESDIFF({actualCompletionDate},{actualStartDate}),60),2)

Best Regards,

Rich.

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