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VictoriaMo3
Level 2
February 25, 2025
Question

Stakeholder Unable to See Proof

  • February 25, 2025
  • 2 replies
  • 599 views

We have a stakeholder that is having issues with a project proof. He can see the proof only when we send him a direct link and not if he's logged in. He is setup as follows:

 
Permissions profile: Visitor
Status: Activated
Setup as a reviewer & approver
 
Anyone have an issue like this before? We want him to be able to see the proof when he is logged in so he can make proof comments.

2 replies

KellieGardner
Community Advisor
KellieGardnerCommunity Advisor
Community Advisor
February 26, 2025

I have some clarifying questions to help you resolve:

 

Can the user see the Documents tab on the left-hand side of the project screen?

Can the user see other documents or proofs in the project but not this one?

What is the License Type of the user in Workfront? (Planner, Worker, Standard, Light, Contributor, etc.)

 

 

    V
    VictoriaMo3Author
    Level 2
    February 26, 2025

    Hi Kelly,

     

    Can the user see the Documents tab on the left-hand side of the project screen? Yes

    Can the user see other documents or proofs in the project but not this one? Yes

    What is the License Type of the user in Workfront? (Planner, Worker, Standard, Light, Contributor, etc.) Light

     

    Also he can actually see the proof from what i understand, but when he opens the proof it doesn't show him the most recent version, it is defaulting to another version.

     

    I tried to log in as him and it works for me. I have a call scheduled w/him tomorrow so he can share his screen w/me so i can see exactly what he is seeing. If you think of anything in the meantime let me know. If not I'll reply tomorrow after i speak w/him to see if any new information is presented. Thank you.

     

    jon_chen
    Community Manager
    jon_chenCommunity Manager
    Community Manager
    March 13, 2025

    Hey @kelliegardner, just dropping here to see if the context provided is suffice to answer Victoria's question! If you need more additional information, please let her know.

    kautuk_sahni
    Community Manager
    kautuk_sahniCommunity Manager
    Community Manager
    September 1, 2025

    @victoriamo3  just checking in! Were you able to get this resolved? If one of the replies above helped—whether it completely solved the issue or simply pointed you in the right direction—marking it as accepted can make it much easier for others with the same question to find a solution. And if you found a different way to fix it, sharing your approach would be a great contribution to the community. Your follow-up not only helps close the loop but also ensures others benefit from your experience. Thanks so much for being part of the conversation!

    Kautuk Sahni
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