Set request default duration based on Priority | Community
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Level 4
October 30, 2018
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Set request default duration based on Priority

  • October 30, 2018
  • 0 replies
  • 230 views

Currently if you need different durations, you need separate queue topics. In many cases, all is the same for different priorities except the SLA that drives duration. It would be great to set an expectation for our users based on the priority they select.