Request routing based on custom form field | Community
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MarianneDa1
Level 2
December 16, 2019
New

Request routing based on custom form field

  • December 16, 2019
  • 0 replies
  • 232 views

Hi


It would be great to be able to use request routing based on custom field option rather that duplicating all our Queue topics for Urgent VS regular.

Can you consider that option for implementation?


thank you

Marianne