Adobe Employee

[Event Follow-Up] Champion Chat: Things We Changed Our Minds About With Workfront - July 23, 2026

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July 23, 2026
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A huge thank you to everyone who joined today's Champion Chat: Things We Changed Our Minds About with Workfront! And an extra special shoutout to our amazing Workfront Champions - Carol @CarolMajewski , Kellie @KellieGardner , Monique @MoniqueEvans , Olya @OK18 , and Tim @TimWy1 - for being so open about their lessons learned, sharing their real-world experiences, and helping make our community such a welcoming place to learn. We're incredibly grateful for people like you who are willing to keep it honest and help others grow!

Panelist Questions & Answers:

What's a Workfront hill you used to die on that you've since climbed down from?
Panelists said they’ve shifted from rigid, one-size-fits-all approaches to more flexible, practical use of Workfront. They also embraced "good enough to launch" implementations and accepted that Workfront isn't meant to replace every system.
What's a feature or capability you initially disliked but now love?
Custom forms, groups/group admins, Home 2.0, Fusion, and Canvas Dashboards all grew on panelists as they gained experience. Many became essential tools for scaling administration and improving user experience.
How has your approach to governance evolved over time? Are you more strict or more flexible than you used to be?
Panelists are stricter about core governance like access, naming, templates, and security while allowing teams flexibility in how they work. As organizations grow, governance becomes more structured through documentation, committees, and standardized processes.
What's something you used to spend a lot of time building, maintaining, or perfecting that you now keep much simpler?
The group moved away from complex customizations toward simpler, native Workfront functionality and reusable templates. They also streamlined reporting and focused on teaching users self-service tools instead of building one-off solutions.
How has your perspective on user adoption changed?
Success comes from making Workfront intuitive and fitting it into existing workflows rather than forcing adoption. Panelists now prioritize strong design, communication, and power-user champions over trying to win over every skeptic.

If you weren’t able to join live, don’t worry! Watch the on-demand recording here.

YOUR TURN: What was your biggest takeaway from today’s panel discussion - we talked about adoption, governance, AI, Group Administrators, reporting, and everything in between.

Michael Landauer

Level 2

My top takeaway during the session was to let Workfront be Workfront. Don’t try to force everyone into Workfront by making it all things for all people. I love that advice. Related: Don’t spend your time trying to get your bottom 5 percent of loggers-on to log on more often. Help people who see the value.

One more, because Monique just keeps producing wisdom. In the chat she mentioned that she spent 20 minutes once just going over the top nav. Such an important lesson. I think just helping people understand the basic structure of Workfront can help so much. Most people aren’t like admins. They won’t play and explore. They just want to know how it works for them.

MoniqueEvans

Community Advisor and Adobe Champion

Such great takeaways! And people are scared to press buttons because they don’t want to accidentally delete everybody’s work. I think we’ve all had the scare to replacing a column in Excel by mistake. So I try to remind them that we’ve taken away the delete button and they literally cannot break anything.

Michael Landauer

Level 2

That’s a really good point. I hadn’t thought of it that way. They are coming it at as though it’s a shared document instead of their own view. I’ll be sure to stress that. I have some onboarding coming up at my new job at Toyota. We’re starting from absolute scratch, so I need to be reminded of things that people accidentally assume coming in fresh. Thanks!